What to Expect
What to Expect After Booking
From your very first booking, you’ll receive:
A profile of your babysitter
Confirmation of times, pricing and support
Peace of mind knowing you’ve got someone trusted and professional
What to Expect From Your Babysitter
At Small Ones, your child’s safety and wellbeing is our top priority. That’s why our babysitters are:
Fully certified with Blue Card, First Aid, and CPR qualifications
Experienced in caring for children from newborns to teenagers
Vetted, reliable, and committed to providing exceptional care
If You Need to Change Plans
We know plans can change unexpectedly. If you need to adjust your booking times or cancel, please get in touch with Small Ones as soon as you can.
Please note that our cancellation policy is as follows:
A $15.00 fee applies if you cancel within 24 hours of your booking
A $30 fee applies if you cancel within 2 hours of your booking
FAQs
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Absolutely. In fact, we encourage it — building a relationship helps your child feel secure and happy.
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We’ll organise a back-up sitter from our trusted network — briefed and ready.
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We understand that plans change. If you need to cancel, please contact Small Ones as soon as possible.
Our cancellation policy is:
Free if cancelled more than 24 hours in advance
$15 fee if cancelled within 24 hours of the boking
$30 fee if cancelled within 2 hours of the booking
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Whilst we appreciate that paying by cash may be a convenient option, all payments for babysitting must be made through direct bank transfer or the booking page.
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We understand that getting a new babysitter for the first time can be daunting. That is why we carefully select experienced babysitters who are compassionate, reliable, responsible, and dedicated to providing exceptional care. Additionally, all our babysitters hold valid Blue Cards and are certified in First Aid and CPR.
Contact us
Interested in working together? Fill out some info and we will be in touch shortly. We can’t wait to hear from you!